Troubleshooting
When the timeline won't play, the workflow won't scale, or the deadline won't move — I find what's broken and fix it. Fast.
After 20+ years in post-production, I've seen every way a workflow can break. Corrupted projects at 2 AM. Premiere Pro grinding to a halt on deadline day. Storage systems that can't keep up. Media that's lost, misnamed, or scattered across drives. I've diagnosed and fixed them all.
Troubleshooting isn't just technical skill — it's pattern recognition. The ability to look at symptoms, trace them back to root causes, and implement fixes that prevent recurrence. That's what two decades of problem-solving builds.
Common Problems
What I diagnose and fix.
Symptom
Playback Lag & Crashes
Premiere Pro stutters, freezes, or crashes during playback and export. Timelines that used to work grind to a halt as projects grow.
Symptom
Lost or Disorganised Media
Files scattered across drives, inconsistent naming, missing proxies, broken links, and no archive strategy. Hours wasted searching for footage.
Symptom
Collaboration Breakdowns
Multiple editors overwriting each other's work, version conflicts, inconsistent project structures, and no clear handoff process.
Symptom
Storage & Backup Failures
Storage running out mid-project, no redundancy, slow read/write speeds, NAS bottlenecks, and backup strategies that don't exist or don't work.
Symptom
Export & Delivery Failures
Wrong codecs, incorrect specs, failed renders, audio sync issues, and platform rejections. Deliverables that don't meet broadcast or platform standards.
Symptom
Workflow Bottlenecks
Processes that worked for small projects but don't scale. Manual steps that should be automated. Teams waiting on each other instead of working in parallel.
How It Works
Three ways I can help.
Remote Diagnosis
Share your screen or describe the problem. I'll identify the root cause and walk you through the fix in real time. Ideal for urgent issues that can't wait.
System Audit
A full review of your hardware, software, project structure, and workflows. You get a detailed report with prioritised recommendations and a fix plan.
Hands-On Fix
I come in (or connect remotely), fix the problem, optimise the system, and leave you with a setup that won't break the same way again. Documentation included.
Real Scenarios
Problems I've solved for clients.
YouTube channel's weekly delivery pipeline falling apart
A growing aviation channel needed consistent quality under tight weekly deadlines. Diagnosed bottlenecks in the editing workflow, optimised Premiere Pro performance settings, and built a standardised project template system.
Production company with media scattered across dozens of drives
No naming conventions, no folder structure, no archive strategy. Designed a complete DAM system, migrated existing media, created SOPs, and trained the team on the new workflow.
Live broadcast with failing LED video wall content
Content not displaying correctly on a multi-screen LED setup minutes before a major event. Diagnosed the encoding issue, re-rendered content to correct specs, and got the wall running before showtime.
Tools I Troubleshoot
Deep expertise across the tools you use.
Something not working?
Tell me what's broken. Whether it's a single project or an entire pipeline, I'll find the problem and fix it.
Get in touch